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Press Contact:

Wendy Cheok
Acronis
+65 6496 9206
media@acronis.com.sg

Acronis Enhances Customer Support with Premier, Subscription-Based Program

Acronis Advantage scaled to meet home and corporate backup and recovery needs

SINGAPORE, March 4, 2009 — Acronis®, Inc. (http://www.acronis.com.sg),  a provider of affordable, scalable storage management and disaster recovery software, today announced the global launch of  the Acronis Advantage™ program, offering comprehensive, subscription-based support and maintenance.

Acronis Advantage includes an enhanced self-service knowledge base library, expanded pay-per-incident support, and a subscription-based program. The same quality and variety of options are immediately available to customers around the world.

“A hallmark of exceptional support is a genuine focus on the customer – various options and modes of contact, training and attention to detail and, of course, price,” said Ed Benack, Chief Customer Officer at Acronis. “Customers have come to expect rock-solid data backup, recovery and migration from Acronis, and now the new Acronis Advantage Program offers support levels from casual inquiry to 24x7.”

Edward Lim, General Manager of Acronis Asia, said: “Acronis is committed to providing excellent support to our customers. This value-added service is a significant improvement over the current support offering. With the Acronis Advantage Program, our customers will be able to enjoy faster response times and immediate access to our professional engineers and global resources. Home users can also choose the support they need when necessary. We aim to deliver more value to customers through this enhanced offering.” 

Acronis Advantage Program Specifics

Acronis’ new support and maintenance program offers organisations, businesses of all sizes and consumers:

·         A personalised and flexible array of services

·         Premier service levels featuring fast response times to critical issues

·         Direct interaction with knowledgeable Acronis support professionals

·         Available online training and demonstration content from field sales engineers

·         Help for organisations in meeting their service level agreement (SLA) and Continuity of Operations Programs (COOP) requirements

The premier serviceprovides customers with a 24/7 facility via phone, chat, and email. Acronis Advantage Premier customers receive priority support: in the event of a business-critical system error, customers will receive a first response from a support professional within one hour.

The subscription-based support offerings within the program are designed specifically to meet business, education, and government needs. The first year of subscription is included with a purchase from the Acronis line of corporate products.

In addition to subscription-based support services, the Acronis Advantage program offers the following enhancements:

• Support Wizard - A web tool designed to give customers rapid access to an issue-specific knowledge base that will help them solve problems and pre-load their issue into a support staff response system for faster solutions. 

• Expanded Knowledge Base Library – A database of newly updated articles detailing how to install various products, technical solutions, and other tips on how to get the most out of Acronis products. An enhanced search engine speeds access to relevant articles. The new knowledge base library can be found at www.acronis.com.sg/support.

• Pay Per Incident - Available for home users, Acronis now offers an expanded program that allows users to purchase support for a single incident from one of Acronis’ dedicated support professionals.

Availability

The full series of Acronis Advantage support offerings is immediately available to current and new customers worldwide at http://www.acronis.com.sg/support/advantage.html.

Contact your Acronis sales representative or partner for more information and pricing.

Current Acronis Maintenance and Priority Support (AMPS) customers

Customers holding contracts for Acronis’ existing AMPS program will be served under the terms of those agreements up until the renewal date. When the contract comes up for renewal, a customer will be offered the new Acronis Advantage programs.

About Acronis

Acronis is a leading provider of easy-to-use backup, recovery and security solutions for physical, virtual and cloud environments. Its patented disk imaging technology enables corporations, SMBs and consumers to protect their digital assets. With Acronis' disaster recovery, deployment and migration software, users protect their digital information, maintain business continuity and reduce downtime. Acronis software is sold in more than 180 countries and available in 13 languages. For additional information, please visit www.acronis.com.sg. Follow Acronis on Twitter: http://twitter.com/acronis.

Acronis® and the Acronis logo are registered trademarks or trademarks of Acronis Inc. in the United States and/or other countries.