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Within 30 days of your software download purchase, you may request a full refund from Acronis for any reason. We cannot accept returns more than 30 days after your download. To return software download to us, please email info@acronis.com.sg with your full name, address, telephone number, product name, order number, and serial registration code. Acronis cannot refund purchases made at retail outlets. Please refer to the retail outlet's refund policy on this matter.